Warranty

LIMITED WARRANTY

With a mission to make outdoor and scientific exploration accessible and affordable, EXPLORE SCIENTIFIC has been putting people on a path to adventure since 2008. A huge part of ensuring that our customers have the experiences they seek is providing unwavering support and product protection.

Upon receipt of your product, we encourage you to thoroughly inspect it, promptly register it and familiarize yourself with the applicable warranty coverage as outlined below. If you have any questions or concerns about your product and its warranty or if you need advice on getting started, please contact us at 1-866-252-3811.

Registering Your Product:
To maximize the warranty coverage provided by EXPLORE SCIENTIFIC, it is important that you promptly register your product either by mailing in the enclosed card to 1010 South 48th Street, Springdale, AR 72762 or by visiting explorescientificusa.com/product-registration.

If registered within 60 days of purchase, your product will have additional warranty protection against manufacturer defects. When you purchase an EXPLORE SCIENTIFIC product, you will notice that there are serial numbers on most telescopes, microscopes, binoculars, riflescopes, eyepieces, and other major components or educational products. Please use this number to register your item. For products that do not include a serial number, use the product item number followed by the date of purchase expressed in a six-digit format. For example, a purchase date of January 1, 2018, would be entered as 010118.

 

RETURN AUTHORIZATION: MAKING IT EASY

We know that you are busy and that your time is precious. So we are working towards eliminating the hassle of obtaining an authorization to send in your product for repairs or routine service. When you purchase an EXPLORE SCIENTIFIC product, you will notice that there are serial numbers on most telescopes, eyepieces and major components. Please use this number to register your item. Once registered, you may simply visit our returns portal and enter the reason for return and the serial number. This will generate all of the required Return Merchandise Authorization (RMA) information. Simply drop it off and pick it up or provide round-trip shipping. 

RMA Number Required 
Prior to the return of any product or part, you must be registered as the current owner, and your RMA Number must be used. If you need help in using your RMA Number call us at 1-866-252-3811. Each returned product or part shipped to Explore Scientific must include the RMA number, a written statement detailing the nature of the claimed defect, as well as your name, return shipping address and your phone numbers where we and/or the carrier returning your product can reach you. 

 

If it has been more than 30 days since the item was purchased, customers are responsible for shipping costs related to returning the product to our facility. In the event, that you must return product to EXPLORE SCIENTIFIC, we recommend that you use a carrier that offers shipment tracking for all returns and insure your package for safe return to EXPLORE SCIENTIFIC so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any lost or damaged shipment.

Anytime Free Service 
Anytime an EXPLORE SCIENTIFIC branded product needs adjustments, cleaning, or collimation, we will do this service for free, even beyond the warranty period. An RMA is required for this service as well. Simply drop it off and pick it up or provide round-trip shipping, and we will provide our professional service at no charge!

 

Warranty Coverage Periods By Product: 
EXPLORE SCIENTIFIC warranties our products to be free from defects in materials and workmanship for a specified period based on product type. EXPLORE SCIENTIFIC will repair or replace such product or part thereof that upon inspection by EXPLORE SCIENTIFIC, is found to be defective in materials or workmanship. As a condition to the obligation of EXPLORE SCIENTIFIC to repair or replace such product, the product must be returned to EXPLORE SCIENTIFIC together with proof-of-purchase and product registration satisfactory to EXPLORE SCIENTIFIC. 

Warranty periods by product brand and type are: 

EXPLORE SCIENTIFIC Branded Telescopes: *Limited* USA One Year Warranty once registered within 60 days of purchase

EXPLORE SCIENTIFIC Branded Waterproof Eyepieces: *Limited* Lifetime USA Warranty if registered within 60 days of purchase

EXPLORE SCIENTIFIC Branded Eyepieces: *Limited* USA Five Year Warranty once registered within 60 days of purcahse

EXPLORE SCIENTIFIC Branded Electronics & Non-Electronic Telescope Accessories:

*Limited* USA One Year Warranty once registered within 60 days of purchase

 

 The warranty periods listed below apply to the following branded products:

FirstLight, Bresser, Alpen, Explore One, National Geographic, Discovery

Telescopes: *Limited* USA One Year Warranty once registered within 60 days of purchase

Microscopes: *Limited* USA One Year Warranty once registered within 60 days of purchase

Riflescopes: *Limited* USA Five Year Warranty once registered within 60 days of purchase

Waterproof Riflescopes: *Limited* Lifetime USA Warranty if registered within 60 days of purchase

Binoculars & Spotting Scopes: *Limited* USA Five Year Warranty once registered within 60 days of purchase

Waterproof Binoculars & Spotting Scopes: *Limited* Lifetime USA Warranty if registered within 60 days of purchase

Laser Rangefinders, Cameras and Electronics: *Limited* USA One Year Warranty once registered within 60 days of purchase

 

Thermal Monoculars: Limited USA Five Year Warranty once registered within 60 days of purchase.

Third-Party Products: Warranty is provided by Third Party Manufacturers
Limited Warranty is in the USA, USA territories and Canada. For full warranty protection, the product must be registered within 60 days of purchase.

The Details

USA Limited Product Warranty for Products Purchased in the USA or Canada (Including South America and Mexico) from Explore Scientific directly or one of our Authorized Dealers. 

EXPLORE SCIENTIFIC LLC is the owner and assumes liability for all USA warranties of EXPLORE SCIENTIFIC. During the applicable warranty period, EXPLORE SCIENTIFIC will repair or replace the product, or part thereof, found upon inspection by EXPLORE SCIENTIFIC to be defective, provided the defective part or product is returned to EXPLORE SCIENTIFIC LLC, freight prepaid, with verification of product registration.

EXPLORE SCIENTIFIC products purchased outside the United States and Canada are not included in this warranty but may be covered under separate warranties issued by authorized EXPLORE SCIENTIFIC International Distributors. Please visit our partners sites for information on warranties outside the US and Canada Explore-Scientific.de, JOCTech.com. Products purchased through non-authorized channels including but not limited to Alibaba, Aliexpress or eBay are excluded from any USA Limited Product Warranty.  To insure that your warranty is active and valid please purchased from Authorized Dealers and register within 60 days.